The word shopping brings feelings of
immediate exhilaration to most people. But if you combine the word
shopping with car insurance — as in "shopping for auto insurance" — it
produces the opposite force. The thought of shopping for automobile
insurance makes the eyes glaze over and the heart rate drop to the
pace of a slumbering couch potato.
Couch potato? Indeed. Doug, a consumer advocate
at The Foundation for Taxpayer & Consumer Rights (a California-based
consumer advocacy group) and a recognized insurance issues specialist,
told us that too often "people purchase car insurance by calling the
number on the screen."
But wait, this is important things! You want to
be adequately covered if you get in an accident. And you certainly
don't want to pay more for automobile insurance than you should. Maybe
waiting for a solution to be beamed into your television is not the
best idea.
How can you stay awake while searching through
this cloudy subject? Just remember: There is money to be saved. How
much? Hundreds, even thousands, per year. For example, one of the
authors typed all of his automobile insurance information into a
comparative auto insurance service. The quotes (for very basic
coverage on two old vehicle) ranged from $1,006 to $1,807 — a
difference of $801 a year. If you're currently dumping thousands into
your car insurance organizations coffers because of a couple of
tickets, an chance event, or a questionable credit score, shopping
your policy against others may be well worth the effort.
consider it this way — you can convert the money
you save into buying of something you've lusted after for a long time.
Hold that finish in your mind. Now, let's begin.
Before you can shop for better service, you have
to decide what you need. The first step in finding the right car
insurance for you is to figure out the amount of coverage you need.
This varies from state to state. So take a moment to find out what
coverage is required where you live. Make a list of the different
types of coverage and then return for the next step. (You will find a
list of each state's requirements and an explanation of the various
types of auto insurance in "How Much car insurance Do You Really
Need?". Also, check out "Little-Known But Important vehicle insurance
Issues" as it has a glossary of basic insurance terminology.)
Now that you know what is required, you can
decide what — if anything — you need in addition to that. Some people
are quite cautious. They base their lives on worst-case scenarios.
auto insurance companies love these people. That's because vehicle
insurance firms know what your chances are of being killed or maimed,
and how likely it is for your automobile to be damaged or stolen. The
information the car insurance companies has collected over previous
decades is crunched into "actuarial tables" that give vehicle
insurance adjustors a quick look at the probability of just about any
occurrence.
It is important to keep in mind that the basis
of insurance is a difference of opinion between you (the insured) and
them (the vehicle insurance organizations). You believe you will, at
some point, probably get in an fortuity. The vehicle insurance company
believes you probably won't. And the vehicle insurance accident, is
willing to take your money to prove you wrong.
So how much vehicle insurance should you buy
beyond your state's minimums?
"Look at your personal financial situation," D
howard, director of the Insurance Consumer Advocate Network (I-CAN)
and former insurance adjuster, advised. "If you have assets to protect
— and that is all insurance is doing — get enough liability coverage."
For instance, if you purchase $50,000 of bodily injury liability
coverage but have $100,000 in assets, attorneys could go after your
treasures in the event of an accident in which you're at-fault and the
other party's medical bills exceed $50,000.
Dennis H noted that his general recommendation
for liability limits are $50,000 bodily injury liability for one
person injured in an car crash, $100,000 for all people injured in an
accident and $25,000 property damage liability (that is, 50/100/25)
given that half of the cars on the road are worth more than $20,000.
Here again, though, let your financial situation be your guide. If you
have no assets, don't buy excess coverage.
Another issue D howard mentioned is that the
limits of any uninsured and/or underinsured motorist coverage that you
purchase cannot exceed the limits of your liability coverage. Such
coverage, he said, can be valuable, as it will cover lost income if
you're out of work for several months after being injured in a major
car crash.
Your driving habits may also be a condition. If
your past is filled with crumpled fenders, if you have a lead foot or
a long commute on a treacherous winding road, then you should get more
comprehensive coverage.
"Consumers should also be aware that they don't
have to buy the parcel [of collision and comprehensive coverage]," D
howard, said. "If your automobile is older, if you have a good driving
record and if there is a low likelihood that it would be totaled in an
accident, but a high likelihood of it being stolen, you could buy
comprehensive but not collision." Seems like good advice for all of
the 1989 Toyota Camry owners reading this article — this has been the
most stolen automobile in the nation for several years (it's often
stolen for parts). But we would expect that most of them on the road
have well over 100,000 miles.
At this time, a rather sobering point needs to
be interjected. Just having insurance doesn't protect you from
absolutely anything bad that might happen. First, the car insurance
companies needs to back up the claims that they make in the fine
details of the contract. TV ads show folksy adjustors at the scenes of
natural disasters passing out claims checks like coupons for cocktail
wieners at a supermarket. But, in case you haven't noticed, real life
is a bit different from TV ads. If you have an chance event, your
insurance firms will take a close look at your claim before mailing
you a check. And the check may be written for an amount much smaller
than you had hoped. For this reason, you should be intimately familiar
with the terms of your policy and call the organizations with any
questions you might have.
Now that you have made several hardheaded and
philosophical decisions, it's time to start comparing. Begin by
setting aside about an hour for this task. Bring all your records —
your current insurance policy, your driver license number and your
vehicle registration. Drink plenty of coffee. Have a phone at your
elbow. And, of course, power up your computer.
Begin with the online services. If you go to
InsWeb.com or other insurance quote sites, you can type in your
information and get a list of comparative quotes. The form takes about
15 minutes to complete. If this bores you, just remind yourself that
you are saving money and you can use that money to buy something nice
for yourself. If the entire shopping process takes you two hours to
complete, and you save $800, you're effectively earning $400 an hour.
A few things to keep in mind: (1) When you use
price quote web sites, you may not get instant automobile insurance
quotes. Some companies may contact you later by e-mail, and some that
are not "direct providers" may put you in touch with a local agent,
who will then calculate a quote for you. (A "direct provider," like
Geico, sells an automobile insurance policy to you directly; other
organizations like State Farm sell car insurance through local agents.
We'll discuss the pros and cons of each later.) (2) It's not easy to
get price quotes from these sites in all states — if you live in New
Jersey, for instance, you'll probably find it faster to pick up the
phone, since most insurers currently don't provide online quotes for
this state.
You can also try getting automobile insurance
price quotes from some of the insurance firms listed on the
Edmunds.com Web site — Esurance, Geico, or Progressive. The forms will
take about 10 minutes each to complete.
Of course, there are many other insurers that
you can contact online. But remember, while you're researching
companies, make notes in a separate computer file or on a piece of
paper divided into categories. This will keep you from duplicating
your efforts. When you visit the different online car insurance sites
you should take note of several things:
An 800 number to call for questions you
can't get answered online
The vehicle insurance organizations
payment policy (When is your payment due? What happens if you're late
in making a payment?)
Discounts offered by the insurance
firms that pertain to you
The automobile insurance companies
consumer complaint ratio from your state's department of insurance Web
site (more on this below)
The insurance companies A.M. Best and Standard &
Poor's ratings (more on this below)
Once you have exhausted your online options,
it's time to work the phones. Those companies you haven't been able to
get an online quote from should be contacted. Surprisingly, doing this
process verbally can actually go faster than the online counterpart,
providing you have all the information regarding your driver license
and vehicle registration close at hand. When you get a price quote, be
sure to confirm the price. Also, ask them to fax or e-mail the quote
to you as a record.
While talking to the vehicle insurance companies
telephone salespeople, make sure you explore all options relating to
discounts. car insurance organizations give discounts for a good
driving record, favorable credit score, safety equipment (for example,
antilock brakes), certain occupations or professional affiliations,
and more. For more guidance in this area, check out "How to Save Money
on automobile insurance."
Always bear in mind that your mission isn't just
to buy the cheapest insurance out there; it is to buy the cheapest car
insurance and still receive adequate coverage and service. "You don't
want to pay to get a great deal on car insurance and then not get your
car repaired after an accident," Heller noted.
Your final selection should depend on two
things:
a. the reliability of the vehicle insurance
companies based on the criteria above;
b. the price of the quote.
We can all find the lowest premium, but it may
not be immediately obvious how to determine whether a companies is
reliable. When we say "reliable," we're talking about how the insurer
treats you, the customer. Particularly, how will the organizations
deal with you when you file a claim? Will you be paid the full amount
to which you are entitled? And will you be paid promptly?